Refund policy

RETURNS

Due to the nature of our products, all candle sales are final.

We do not accept returns or exchanges for reasons including, but not limited to:

Change of mind
Scent preference
Cosmetic variations caused by natural wax characteristics
Improper use or burning of the candle

This policy helps ensure product safety and quality for all customers.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 48 hours of delivery at [your contact email] with:

Your order number
Clear photos of the damaged item(s)
Photos of the shipping packaging

Once reviewed and approved, we will offer a replacement or store credit, depending on availability.

NON-RETURNABLE ITEMS

The following items are non-refundable and non-returnable:

Used or burned candles
Sale or discounted items
Gift cards
Custom or made-to-order items

NATURAL WAX DISCLAIMER

Our candles are made using natural waxes such as soy wax, coconut wax, and beeswax.
Natural wax candles may show cosmetic variations including frosting, wet spots, or minor surface imperfections, especially due to temperature changes during shipping.

These characteristics are normal and do not affect candle performance or quality, and therefore are not considered defects.

REFUNDS (IF APPLICABLE)

Approved refunds (if applicable) will be processed to the original method of payment within 5–10 business days, depending on your financial institution.

Shipping costs are non-refundable.